Case Manager

Phoenix, AZ


At Bayless Integrated Healthcare, we are committed to improving lives and transforming healthcare. We are driven by our core values as the foundation for all we do.

We believe that compassion is the humane quality that allows us to understand the needs of others. It allows us to be kind. Compassionate. And to always provide care for our patients and our colleagues.

In an ever-changing world, it is vital to be adaptable to different environments, conditions and changes in the industry, to consistently over-deliver for our partners, internally and externally.

We are continuously innovating to create a comprehensive integrated healthcare delivery system that has never been seen before–one that provides a whole person approach by combining the need for primary care and behavioral health under one roof.

Finally, here, we are relentless. Unwavering in our commitment to improve healthcare and disrupt the status quo. We are relentless to ensure everyone in our community is healthy.

This is our mantra. These are the words we live by. And we welcome anyone who feels the same to join us - and help us change the world of healthcare. 


The Case Manager is primarily responsible for assisting in patient care to promote effective education, self-management support and timely healthcare delivery to achieve optimal quality and financial outcomes. This individual is a key member of the Case Management Team and services as an advocate for patient healthcare needs – coordinating care to minimize the fragmentation of healthcare delivery systems and thereby enhancing quality, cost-effective outcomes.

Primary Job Responsibilities:

·       Providing ongoing case management (coordinating behavioral health services, medical care, education, placement, finances, and socialization services) to patients with identified needs.

·       Utilizes influencing/ motivational interviewing skills to ensure maximum patient engagement and promote lifestyle/behavior changes to achieve optimum level of health.

·       Provides coaching, information and support to empower patients to make ongoing independent behavioral health, medical and/or healthy lifestyle choices.

·       Identify and effectively utilize community resources to facilitate patient access

·       Perform follow-up calls for patients recently discharge from acute hospitalizations and who are high risk for readmission

·       Collaborates with the recipient and recipient’s family or significant others to implement an effective service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option.

·       Work collaboratively with the clinical team to engage, educate, communicate, and coordinate care with patient, their family, behavioral and general medical and dental health care providers, community resources and others to ensure that all services prescribed in the service plan are implemented.

·       Provide assistance in maintaining, monitoring and modifying covered behavioral health services

·       Helping seek out necessary resources other than covered services to meet basic needs

·       Conducts frequent community visits, including but not limited to, private homes, office/clinic locations, hospitals, and group homes

·       Determine and complete appropriate referrals; serve as a liaison to providers, patients and families for the coordination of services

·       Complete annual assessments/service plan for patients receiving medication only services

·       Assist patients transitioning out of children’s system into adult system

·       Maintain accurate and timely documentation with EMR and other healthcare databases

·       Participate in regular team meetings and peer review activities; participate in departmental and organizational committees

·       Service as a patient and family advocate giving priority to customer service issues and promoting positive interpersonal relationships among patients, providers, and the community

·       Assist patient with overcoming barriers with attending scheduled appointments

·       Collect regular and pertinent data about the health status of the patient; compile patient data and prepare outcome analysis


Education, Certification, and Experience Requirements

·       Bachelor’s degree in counseling, psychology, social work or related field preferred;

·       Qualified as a Behavioral Heath Technician.

·       Exceptional communication and time management skills

·       Exceptional problem-solving skills and the ability to work within an interdisciplinary team

·       Must have a valid Arizona Fingerprint Clearance card

·       Demonstrated ability to work independently