Referral Coordinator

Phoenix, AZ


Bayless Integrated Healthcare is committed to improving lives and transforming healthcare.  We utilize our Core Values as the foundation for all we do:

Compassionate:  Compassion is the humane quality of understanding the needs of others and wanting to do something about it.  We show kindness and a willingness to help others.  We always provide care for our colleagues, our patients and our community.

Adaptable: The ability of our team to adapt to different environments, conditions and changes is imperative to deliver high quality care.  Adaptable people are open to others while realizing the impact of their own words, tone and body language on others. 

Innovative: Our team must have creative and critical thinking in order to introduce new ideas.  Our commitment is creating a comprehensive healthcare delivery system like nothing done, experienced or created before. 

Reliable:  As a patient and community centric organization, being reliable is of the utmost importance.  In order to achieve results, we must have a team comprised of consistent and trustworthy individuals that can be counted on to follow through.

Relentless:  We have an unwavering commitment to improve the healthcare system, disrupt the status quo, and create a better community.  We are driven individuals that exemplify intensity and the pursuit of excellence.  A strong work ethic and enthusiasm are necessary in order to help our patients, improve our community, and accomplish our goals.


Our Referral Coordinator will work directly with healthcare practice staff to collect referrals, maintain patient records, and document patient activities into the medical records system.

Primary Job Responsibilities:

  • Acts as a liaison between Bayless staff and its patients to build productive and collaborative relationships that support the agency’s goals and core value
  • Check voicemails every two hours.  Call backs must be done within 48 hours of receiving
  • Initiate referral for specialist within 48 hours of receiving the referral from the medical provider
  • All scanning must be attached in the patient chart within 72 hours
  • Documentation: Any interaction that pertains to the patient needs to be documented in the appreciate EMR system within 24 hours
  • Insurance verifications and consistent communication with patients and clinic staff regarding updates, changes and verified coverage
  • Daily check in and check outs with PSS


Education, Certification, and Experience Requirements

  • 1-year customer service experience preferred. General knowledge of insurance plans and products preferred
  • High School diploma and equivalent education and/or work experience required
  • Provide proof of CPR and First Aid Certification, Arizona Fingerprint Clearance
  • Proficient in electronic clinical documentation and scheduling systems.
  • HIPPA compliant
  • Negative TB test
  • CPR/First Aid certified
  • Bilingual English/Spanish fluency preferred
  • Must provide proof of a valid driver’s license, valid auto insurance coverage with at least the minimum state coverage

Tools and Equipment Requirements

  • The ability to use a phone, computer, printer, and copier is required.
  • Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint. 
  • The ability to use the internet and various web browser software is required.

Physical Working Conditions and Office Setting Description

  • Some travel required to field locations to facilitate execution of responsibilities. Must provide proof of a valid driver’s license, valid auto insurance with, at minimum, the state required insurance levels. 
  • Requires prolonged sitting, standing, frequent bending, stooping, or stretching. 
  • Some lifting may be required.
  • Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required.
  • Requires occasional use of fax machines, telephones, copiers, and other office equipment.
  • Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and or move up to 50 pounds.

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.