Director of Behavioral Health Operations

Phoenix, AZ


Bayless Integrated Healthcare is committed to improving lives and transforming healthcare. We utilize our Core

Values as the foundation for all we do:

Compassionate: Compassion is the humane quality of understanding the needs of others and wanting to do

something about it. We show kindness and a willingness to help others. We always provide care for our colleagues,

our patients and our community.

Adaptable: The ability of our team to adapt to different environments, conditions and changes is imperative to deliver

high quality care. Adaptable people are open to others while realizing the impact of their own words, tone and body

language on others.

Innovative: Our team must have creative and critical thinking in order to introduce new ideas. Our commitment is

creating a comprehensive healthcare delivery system like nothing done, experienced or created before.

Reliable: As a patient and community centric organization, being reliable is of the utmost importance. In order to

achieve results, we must have a team comprised of consistent and trustworthy individuals that can be counted on to

follow through.

Relentless: We have an unwavering commitment to improve the healthcare system, disrupt the status quo, and

create a better community. We are driven individuals that exemplify intensity and the pursuit of excellence. A strong

work ethic and enthusiasm are necessary in order to help our patients, improve our community, and accomplish our



The Director of Behavioral Health Operations ensures all operations follow clinical guidelines. This role provides

leadership and guidance to all members of the behavioral health services team.

Primary Job Responsibilities:

• Partners with VP of Behavioral Health to gauge trends in patient satisfaction, and monitors survey feedback for

trends and areas of opportunity. Manages complaints and quality of care concerns, including resolution and

follow-up and collaborates with appropriate staff, escalates to VP as appropriate.

• Develops, retains, evaluates and provides clinical/administrative supervision and coaching to clinical supervisors

and therapist staff, documents supervision activity per designated guidelines.

• Coordinates the hiring and performance of interns, associate level, professional level, and supervisory staff and

advises as to whether they should be hired by Bayless.

• Assists VP in composing appropriate policies, developing standard operating procedures, cascades to team as

appropriate. Leads the data collection efforts and builds playbooks to ensure consistency across department.

• Builds, deploys and perfects upon strategies that enhance revenue, i.e. collection of co-pays, pay for

performance methodology (along with CFO) and contract analysis.

• Other duties as assigned.


Education, Certification, and Experience Requirements

• Licensed as a Behavioral Health Professional in the State of Arizona per A.R.S. Title 9, Chapter 20

• Must have at least three (3) years’ behavioral health experience with a minimum of 2-3 years’ supervisory experience

• BA/BS degree and Master’s degree required, Doctorate in Behavioral Health preferred

• Strong project management skills, including complex projects resulting in measurable program growth

• Excellent communication skills 

Tools and Equipment Requirements

• The ability to use a phone, computer, printer, and copier is required.

 • Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint. 

• The ability to use the internet and various web browser software is required. 

Physical Working Conditions and Office Setting Description 

• Some travel required to field locations to facilitate execution of responsibilities. Must provide proof of a valid driver’s license, valid auto insurance with, at minimum, state required insurance levels. 

• Requires prolonged sitting, standing, frequent bending, stooping, or stretching.

 • Some lifting may be required. 

• Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required. 

• Requires occasional use of fax machines, telephones, copiers, and other office equipment.

 • Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and or move up to 50 pounds.

Other Conditions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.